"The Art of Not Taking Things Personally"

Here’s an article with some tips on interpersonal communication.

When we encounter emotions and behaviours that don’t make sense to us, it’s often because we don’t have all the information. And in the absence of information, we tend to assume the worst.

‘Emotional generosity’ is the ability to see past behaviours that we don’t understand and proactively look for compassionate ways to explain them. It’s easy to do this for young children. If they start crying or throwing a tantrum, we wonder whether they are hungry, or tired, or hurt. Sadly, it’s harder to do this for adults — and especially our co-workers. And yet a more generous interpretation of their difficult behaviour often ends up being right.

Here are ten useful patterns that can help you nurture more generous interpretations — and get to the root of the issue faster.